Privacy Policy

1. Introduction

At Collect Mechanic Birmingham ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website at https://www.collectmechanic.co.uk (the "Site") and use our mobile car repair services, and tell you about your privacy rights and how the law protects you.

2. The Data We Collect

We may collect, use, store, and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data includes first name, last name, username or similar identifier.
• Contact Data includes your address where we collect/deliver your vehicle, workplace address, email address, and telephone numbers.
• Vehicle Data includes vehicle registration number, make, model, year, mileage, service history, and details of work carried out on your vehicle.
• Location Data includes your collection and delivery addresses for our mobile car repair service throughout Birmingham.
• Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
• Usage Data includes information about how you use our website and services.

3. How We Collect Your Data

We use different methods to collect data from and about you including through:

• Direct interactions. You may give us your Identity, Contact, Vehicle, and Location Data by filling in forms, booking our services, or by corresponding with us by post, phone, email, or otherwise.
• Service delivery. We collect Vehicle Data and Location Data when we collect your vehicle from your driveway or workplace and carry out repairs, services, MOTs, or diagnostics.
• Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns.
• Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources including DVLA vehicle records for MOT and service purposes.

4. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To provide you with our mobile car repair services including collection and delivery of your vehicle.
• To perform automotive services, MOTs, diagnostics, and maintenance that you request from us.
• To perform the contract we are about to enter into or have entered into with you for car repair services.
• To maintain service records and vehicle history for warranty and safety purposes.
• To contact you regarding appointments, service completion, and vehicle collection/delivery arrangements.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal obligation, including MOT testing requirements and automotive safety regulations.

5. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. As a family-run business with over 10 years of experience, we take data protection seriously and ensure all staff are trained in proper data handling procedures.

6. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. Vehicle service records may be retained for extended periods to maintain service history and warranty information.

7. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

• Request access to your personal data and vehicle service records.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Right to withdraw consent.

8. Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

9. Third-Party Links

This website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

10. Changes to the Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date at the top of this privacy policy.

11. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us at: